SUPPORT
Something broken, confusing or unfair? Tell us.
Email support@mayorhotline.com. It helps if you include your Account ID (in the app under Settings), your iPhone model and what happened. We usually reply within a couple of days.
COMMON QUESTIONS
Why was my plan rejected?
The game judges what a plan would really do. Plans that just wish the problem away (“the potholes fix themselves”), try to game the rules, or have nothing to do with the crisis get rejected. Say what the city would actually do: who does the work, where the money comes from, what changes.
How does scoring work?
Averting a crisis earns points, plus a bonus for every second left on the clock. Plans that are ridiculous but still work earn Style Points. Your term ends if the city runs out of money or approval falls too low.
Can I play without the timer?
Yes. Go to Settings and turn on Disable Timer. It applies from the next round. You won't earn the time bonus in untimed rounds.
How do I change my mayor name?
Open Settings and edit your name. New leaderboard entries use the new name.
How do I delete my data?
Go to Settings → Delete Account. That removes your history, leaderboard entries and mayor name from our server and starts you fresh. See the privacy policy for the details.
The game says it can't reach the server.
Scoring plans needs an internet connection. Check you're online and try again. If it keeps happening, email us with the time it happened and your Account ID.